Our Services
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ACS provides a full menu of customer service management services. Our goal is to be a one stop shop for all your contact center service needs. We provide superior voice, e mail and chat services to meet the various needs of our clients as they seek to reach out to their customers.
We are engaged in the full customer cycle from acquisition, care and retention. Our wide ranges of verticals are made more diverse by the unique kinds of services we provide in the various stages of the customer cycle. ACS skillfully executes customer service coupled with up sales, cross sales and other sales campaigns to maximize the customer contact.
We utilize CMS (Customer Management System) application to ensure that the metrics of the program are met, and exceeded. We customize reports and analyze these with our clients to share our observations and generate insights which allow our clients to make decisions to drive their businesses forward.
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● Financial Services
● Inquiries Handling
● Help Desk
● Sales Acquisition
● Account Activation
● Information Lines
● Reservations
● Prescription Services
● Customer Service
● Order Response
● Overflow
● Mail Order Programs
● Complaint Handling
● Customer Acquisition
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● Sales Acquisition
● Account Servicing
● Publishing
● Up-Selling
● Welcome Calling
● Lead Generation
● Order/Sales Verification
● Payment Reminders
● Collections
● Cross-Selling
● Anti-attrition Programs
● Dealer Location
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● Brand Awareness & Image Surveys
● Usage and Attitude Surveys
● Communication Surveys
● Customer Segmentation Surveys
● Customer Satisfaction Measurement
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● Medical Transcription
● Financial Services
● Legal Transcription
● Logistics
● Sales
● Claims
● Data/Image Conversion
● Human Resources
● Information Technology
● Payroll Services
● Litigation Support
● Administrative Services
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