ADVANCED CONTACT SOLUTIONS, INC.


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	As an ISO 9001:2000 Quality Management System certified company, ACS pays particular attention to the documentation of processes, and procedures which govern its operations. As we believe that each client has its own particular requirements, ACS builds its own internal operations manual which is aligned to meet client expectations and ensure a smooth operation. We have introduced innovations in our agent’s score cards which are updated on a daily, weekly and monthly basis to ensure that we meet performance standards. A new upgraded digital dashboard which presents individual, team and program performance is set to be make a dramatic impact on operations. ACS believes its strength lies in our well trained and highly motivated agents. We practice management by walking around (MBWA) and side-by-side coaching which builds the competence and confidence of our people. We do team meetings wherein we invite our clients to join in and share the experience we provide to our customers. Together, with our clients, we create winning solutions.